Shipping policy

The merchandise which have been ordered before 14:00 JST will be shipped the following day except Saturday, Sundays and holidays unless otherwise specified. Merchandise will be shipped by DHL express. However, they can be shipped differently as required by the destination countries. Under the ordinary condition, international shipping will take approximately from 3 days to maximum of 1 week depending on the destinations. Shipment’s tracking service is provided by DHL express. We will send “tracking number” to customers.

https://www.dhl.com/us-en/home/tracking.html

A careful packing is being guaranteed, however, any unexpected damage was seen on delivery, simply do not accept the package and check the contents together with local DHL express staff.

International Shipping & Duties

All orders are shipped from Japan. Import duties, taxes, and customs fees may be imposed by the customs authority of the destination country at the time of delivery.

These charges are not included in the product price or shipping fee and are the sole responsibility of the customer. We cannot predict the amount of these charges, as they are determined by local regulations.

In addition, we are not responsible for any delays, costs, or issues that may arise during customs clearance. Please check your country’s customs policies before placing an order.